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Trust Center

Incident response

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  1. 01

    Detection

    Monitoring of Privion infrastructure (Privion Intranet and PAnalytics) via Azure Monitor platform telemetry (Application Insights and Log Analytics). Client-tenant incidents may be detected through Microsoft 365 Defender alerts and partner notifications.

  2. 02

    Response

    15-minute acknowledgment target for critical incidents affecting hosted services. Emergency contact channels for clients with active engagements.

  3. 03

    Communication

    GDPR-aligned 72-hour breach notification commitment for personal data incidents where Privion acts as processor. Per-client communication channels established at engagement start.

Report a security concern: security@priviontech.com · Phone: +1 (888) 600-2236

Detection capabilities

Hosted workloads use Azure Monitor (Application Insights and Log Analytics) for operational and security-relevant telemetry on PAnalytics. Privion does not operate a separate SIEM beyond Azure platform monitoring for hosted services at this time.

Escalation

Critical incidents affecting hosted services are escalated to designated security and engineering contacts. Client-specific escalation paths are agreed during onboarding for active engagements.

Customer notification

Notification timelines follow contractual commitments and applicable privacy law. For processor personal-data incidents, Privion targets communication within 72 hours of becoming aware, where GDPR applies, in coordination with the customer controller.

Post-incident reporting

A summary of impact, root cause, and remedial actions is provided to affected customers for significant incidents, subject to engagement terms and regulatory constraints.