Business Continuity & Disaster Recovery

Privion plans for continuity of LightPath Intranet and PAnalytics so that hosted analytics and related services can be restored after disruption.

Backups and recovery

PAnalytics is Privion-hosted Matomo on a shared Privion-managed Azure stack (Azure West US 2). Clients may instead deploy Matomo in their own environment.

Privion acts as data processor for visitor analytics collected on clients' websites when the hosted service is in use.

Backup and disaster recovery (implemented):

• Automated nightly MySQL logical backups (mysqldump) from Azure Database for MySQL Flexible Server
• Cross-region copy to Azure Blob Storage in Azure West Central US (30-day retention; lifecycle-managed)
• Documented restore procedure (provision recovery-region MySQL Flexible Server in Azure West Central US and replay latest dump)
• Quarterly recovery test per documented procedure
• RTO/RPO targets available on request

LightPath Intranet

LightPath Intranet is delivered as SPFx components inside the client's Microsoft 365 tenant, supported by Privion-managed Azure services for navigation, licensing, and AI features (for example, Agentic FAQ Chat via cloud AI services). Privion's processing methodology is proprietary and is not disclosed publicly to protect competitive advantage.

Continuity planning focuses on service availability and restoration of configuration rather than customer content recovery.

For third-party processing dependencies (for example, Azure OpenAI), see the Subprocessors page on the Trust Center.

• Content is transmitted to processing infrastructure via encrypted channels.
• Results are returned to the client within the intranet experience.
• Content and intermediate processing artifacts are not retained persistently on Privion infrastructure after delivery.
• No training data re-use: client data is not used to improve Privion products or third-party model services.
• For detailed data residency and processing specifics, see the Data Processing Agreement (available under NDA).

Privileged-access program

Privion maintains documented records of GDAP relationships, PIM role assignments, and partner access procedures to re-establish client tenant administration after disruption.

Recovery playbooks cover partner center unavailability, compromised administrative accounts, and client offboarding.

Procedures are reviewed at least annually; exercise and test evidence available under NDA.